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Mandatory AODA & IASR Training for Ontario Workplaces

AODA & IASR Compliance Made Simple

Training employees and volunteers to interact respectfully and effectively with people of all abilities is a mandatory legal requirement in Ontario under the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR). This training is required for all staff, whether or not they have direct public contact.

Our AODA & IASR eLearning Program is designed to:

  • Ensure your organization meets mandatory compliance requirements.

  • Teach employees and volunteers how to recognize and remove barriers.

  • Provide practical guidance for creating an inclusive and accessible workplace.

HR Proactive Inc. offers the AODA & IASR Accessibility Training in all versions of SCORM for upload into your LMS, or through our customizable white-labelled LMS. The platform allows you to include and manage your own workplace policies, creating a complete solution for accessibility compliance training.

Two Key Accessibility Training Programs Under AODA

To meet Ontario’s accessibility requirements, organizations must address both Customer Service Standards and the Integrated Accessibility Standards Regulations (IASR). These two programs work together to help employees understand their responsibilities under the Accessibility for Ontarians with Disabilities Act (AODA) and to ensure businesses provide accessible, inclusive services and workplaces.

The Accessibility Standards for Customer Service program focuses on serving individuals with disabilities respectfully and effectively, while the IASR program covers the broader accessibility requirements across employment, information and communications, transportation, and other areas. Together, they provide a comprehensive approach to building an accessible workplace and meeting AODA compliance.

Accessibility Standards For Customer Service

Accessibility Standards For Customer Service

HR Proactive’s Accessibility Standards for Customer Service training covers essential practices to help organizations provide accessible and inclusive services to individuals with disabilities.

Learning Objectives:

  • Understand the Ontario Accessibility for Ontarians with Disabilities Act (AODA) and its Customer Service Standards

  • Learn about different types of disabilities and their unique challenges

  • Recognize the responsibilities of both employees and organizations in providing accessible customer service

  • Interact effectively with individuals with disabilities

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Integrated Accessibility Standards Regulations

Integrated Accessibility Standards Regulations (IASR)

Ensure your organization stays compliant with the AODA and the IASR. This comprehensive course is designed to help employees understand their obligations under the AODA and how to implement accessibility best practices in the workplace.

Learning Objectives:

  • Learn about how the IASR relates to the Ontario Human Rights Code

  • Explore the general requirements and the five IASR standards

  • Understand an organization’s duty to accommodate employees with disabilities and promote an accessible workplace

  • Examine practical ways to remove barriers, ensure equal opportunities, and support workers with disabilities

Contact us to preview the program

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Discover how our training can improve compliance and help your team succeed.

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Testimonial

“The AODA & Bill 168 materials prepared by HR Proactive have been a brilliant resource utilized in advising our management clients on training their workforce.”

Leanne E. Standryk

Lancaster, Brooks & Welch LLP

Flexible Training Delivery

We make implementation simple:

  • Individual Seat Licenses – Easy purchase for small businesses or occasional new hires.
  • SCORM File – Upload directly to your company’s LMS for seamless integration.
  • Hosted LMS – Use our secure learning portal with built-in reporting and certificates.

Whether you need to train one worker or hundreds, our delivery options scale to your organization’s needs.

Is Your Organization Meeting Its AODA Policy Requirements?

In addition to mandatory employee training, written accessibility policies are a legal requirement under the AODA and must be made available to the public upon request. HR Proactive provides comprehensive policy development services to help organizations meet these obligations with confidence.

Our services include drafting customized AODA and IASR policies, establishing clear supporting procedures, and preparing all required documentation to support compliance.

These resources are designed to simplify the compliance process, allowing your business to meet legal requirements while maintaining a respectful, accessible, and inclusive workplace.

Call us to get started!

We can help you build and support an accessible workplace.