Accessibility Ontario

AODA IASR Accessibility Workplace Training

Meet your employer obligations under
Accessibilty and Human Rights Legislation.

Founded in 1997, HR Proactive Inc. is a Human Rights Consultancy Business specializing in the design and delivery of AODA Programs/Policies & Training.

As of January 1, 2012, the Accessibility for Ontarians with Disabilities Act (AODA) legally required all organizations, both public and private, that provide goods or services either directly to the public or to other organizations in Ontario (third parties) and that have one or more employees, to provide accessible customer service to persons of all ability levels. The first regulation under the AODA was the Customer Service Standard which, as of July 1, 2016, became part of the Integrated Accessibility Standards Regulation (IASR) along with four other key areas of daily living: Information and Communications, Employment, Transportation, and Built Environment.

All providers covered by the Accessible Customer Service Standard must train employees and volunteers on accessible customer service and how to interact with people of varying disabilities, regardless of whether or not they have direct contact with the public. In addition, establish policies, practices and procedures on providing goods or services to people with disabilities.

Are you meeting your AODA compliance under the law? Have you developed your policies and rolled-out the necessary training?


Your Way!

HR Proactive Inc. offers several options to train employees quickly, easily and cost-effectively.

Your own branded Training Platform

SCORM Package

SCORM Package to upload to your LMS

Streaming Service

Streaming Service Platform with offline options

Virtual Training

For 5-100+ Participants. Virtual Custom Meetings

HR Proactive Inc. is here to assist you with your company's training needs.

Contact us today. We can help.

1 (888) 552-1155


"The AODA & Bill 168 materials prepared by HR Proactive have been a brilliant resource utilized in advising our management clients on training their workforce."
Leanne E. Standryk
Labour and Employment Law
Lancaster, Brooks & Welch LLP

Why is it important to learn about Accessibility in the Workplace?

Accessibility Standards and Human Rights Law state that all employees have the right to work in an environment free from harassment and discrimination, and to receive accommodation where required.

HR Proactive Inc. is a Human Rights Consultancy Business that offers all methods of delivery to address your AODA compliance policy and training needs:

  • We deliver live, virtual training on Accessibility in the Workplace for your employees.
  • Subscription to our fully-loaded Learning Management System (LMS) hosted by HR Proactive Inc. System provides robust reporting and employees can print their Certificate of Completion. Our program includes many assets to enhance training: Reproducible Participant Guide, Case Studies, Quiz etc.
  • Clients can purchase our programs in SCORM or MP4 files to upload to your company’s own LMS.

HR Proactive’s AODA Customer Service and IASR & The Human Rights Code training provides employees with knowledge to help recognize and respond to issues related to accessibility issues in the workplace.

One-on-One Sensitivity Training

HR Proactive Inc. provides individual “One-on-One” training, coaching and counseling for your staff. This training is an effective way of addressing inappropriate behaviour or assisting employees who may be encountering difficulty interacting with or managing others.

Workplace Harassment Investigations

HR Proactive Inc. Human Rights Consultants are frequently retained to conduct workplace harassment investigations in Ontario and throughout Canada, when there is a need for a skilled and experienced neutral third-party to respond and assess a harassment complaint.

Custom Training

HR Proactive Inc. provides all options of delivery for your Accessibility Standards Training.

Call 1.888.552.1155 to discuss your specific workplace training needs!

HR Proactive Inc. has been helping organizations
build culture and connections with compliance training
products and services for over twenty-five years.

Quality Content

The quality breadth and timeliness of content updating is paramount to the learner process.

Learner Engagement

Motivate learners and keep them engaged in the learning experience.

User Experience

Our "People First" system helps you to assign, track, and report employee progress.

Learner Outcomes

Align compliance training with your business outcomes.

HR Proactive Inc.
For more information about our
AODA training products and services,
give our subject matter specialists
a call or email us. HR Proactive Inc.
has been helping businesses create
respectful workplaces since 1997.
We can help you today
to maintain a safe and
healthy workplace!
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