As of January 1, 2012, the Accessibility for Ontarians with Disabilities Act (AODA) legally required all organizations, both public and private, that provide goods or services either directly to the public or to other organizations in Ontario (third parties) and that have one or more employees, to provide accessible customer service to persons of all ability levels. The first regulation under the AODA was the Customer Service Standard which, as of July 1, 2016, became part of the Integrated Accessibility Standards Regulation (IASR) along with four other key areas of daily living: Information and Communications, Employment, Transportation, and Built Environment.
All providers covered by the Accessible Customer Service Standard must train employees and volunteers on accessible customer service and how to interact with people of varying disabilities, regardless of whether or not they have direct contact with the public. In addition, establish policies, practices and procedures on providing goods or services to people with disabilities.
Are you meeting your AODA compliance under the law? Have you developed your policies and rolled-out the necessary training?
HR Proactive Inc. is here to assist you with your company's training needs.
Contact us today. We can help.
1 (888) 552-1155
Accessibility Standards and Human Rights Law state that all employees have the right to work in an environment free from harassment and discrimination, and to receive accommodation where required.
HR Proactive Inc. is a Human Rights Consultancy Business that offers all methods of delivery to address your AODA compliance policy and training needs:
HR Proactive’s AODA Customer Service and IASR & The Human Rights Code training provides employees with knowledge to help recognize and respond to issues related to accessibility issues in the workplace.
HR Proactive Inc. provides individual “One-on-One” training, coaching and counseling for your staff. This training is an effective way of addressing inappropriate behaviour or assisting employees who may be encountering difficulty interacting with or managing others.
HR Proactive Inc. Human Rights Consultants are frequently retained to conduct workplace harassment investigations in Ontario and throughout Canada, when there is a need for a skilled and experienced neutral third-party to respond and assess a harassment complaint.
HR Proactive Inc. provides all options of delivery for your Accessibility Standards Training.
Call 1.888.552.1155 to discuss your specific workplace training needs!
The quality breadth and timeliness of content updating is paramount to the learner process.
Motivate learners and keep them engaged in the learning experience.
Our "People First" system helps you to assign, track, and report employee progress.
Align compliance training with your business outcomes.
558 UPPER GAGE AVENUE, UNIT 2, BOX 217
HAMILTON, ONTARIO L8V 4J6
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