Accessibility Ontario

AODA IASR Accessibility Workplace Training

Meet your employer obligations under
Accessibilty and Human Rights Legislation.

Founded in 1997, HR Proactive Inc. is a Human Rights Consultancy Business specializing in the design and delivery of AODA Programs/Policies & Training.

As of January 1, 2012, the Accessibility for Ontarians with Disabilities Act (AODA) legally required all organizations, both public and private, that provide goods or services either directly to the public or to other organizations in Ontario (third parties) and that have one or more employees, to provide accessible customer service to persons of all ability levels. 

The first regulation under the AODA was the Customer Service Standard which, as of July 1, 2016, became part of the Integrated Accessibility Standards Regulation (IASR) along with four other key areas of daily living: Information and Communications, Employment, Transportation, and Built Environment.

All providers covered by the Accessible Customer Service Standard must train employees and volunteers on accessible customer service and how to interact with people of varying disabilities, regardless of whether or not they have direct contact with the public. In addition, establish policies, practices and procedures on providing goods or services to people with disabilities.

Are you meeting your AODA compliance under the law? Have you developed your policies and rolled-out the necessary training?


HR Proactive Inc. offers all methods of delivery to address your AODA compliance policy and training needs.


Your Way!

HR Proactive Inc. offers several options to train employees quickly, easily and cost-effectively.

SCORM Package

SCORM Package to upload to your LMS

Streaming Service

Streaming Service Platform with offline options

Your own branded Training Platform

HR Proactive Inc. is here to assist you with your company's training needs.

Contact us today. We can help.

1 (888) 552-1155


"The AODA & Bill 168 materials prepared by HR Proactive have been a brilliant resource utilized in advising our management clients on training their workforce."
Leanne E. Standryk
Labour and Employment Law
Lancaster, Brooks & Welch LLP

Accessibility Standards and Human Rights Law state that all employees have the right to work in an environment free from harassment and discrimination, and to receive accommodation where required.

Which method of delivery works best for you?

  • We deliver live, virtual training on Accessibility in the Workplace for your employees.
  • Subscription to our fully-loaded Learning Management System (LMS) hosted by HR Proactive Inc. System provides robust reporting and employees can print their Certificate of Completion. Our program includes many assets to enhance training: Reproducible Participant Guide, Case Studies, Quiz etc.
  • Clients can license our programs in SCORM  file format to upload to your company’s own Learning Management System (LMS)

Bundle our Accessibility Standards Modules:

HR Proactive’s AODA Customer Service, IASR & Human Rights Code training modules will provide employees with the essential knowledge needed to help them recognize and respond to issues related to accessibility issues in the workplace.

AODA Customer Service Training

Learning Objectives:

  • Summarize the Accessibility for Ontarians with Disabilities Act (AODA).
  • Appreciate the many types of disabilities and the challenges they pose.
  • Understand your role and your company’s role in providing accessible customer service.
  • Interact effectively with persons with disabilities.


IASR Training

Learning Objectives:

  • Understand how the Integrated Accessibility Standards Regulation (IASR) applies to the Ontario Human Rights Code (the Code).
  • Outline the general IASR requirements.
  • Discuss why the IASR and the Code are so important and how accessibility benefits everyone.
  • Describe what accessibility looks like.
  • Comply with disability requirements as defined in the Code.
  • Understand how the duty to accommodate is everyone’s responsibility.

Human Rights Training

Learning Objectives:

  • Establish a policy on providing accessible customer service for your organization.
  • How to interact with people with various types of disabilities and skills for interacting with people who use an assistive device or require the assistance of a service animal or support person.
  • Use of equipment or devices to help provide goods, services or facilities to people with disabilities (for example, screen readers, lifts, TTY phone line).
  • What to do if a person with a disability is having difficulty accessing your organization’s goods, services or facilities.Understand the accessibility standards and the Ontario Human Rights Code as it relates to people with disabilities.

Ask us about uploading our Course Catalogue Content
in SCORM file format to your HRIS/LMS.

Quality Content

The quality breadth and timeliness of content updating is paramount to the learner process.

Learner Engagement

Motivate learners and keep them engaged in the learning experience.

User Experience

Our system helps you to assign, track, and report employee progress.

Learner Outcomes

Align compliance training with your business outcomes.

HR Proactive Inc.

For more information about our
AODA training products and services,
contact our subject matter specialists
or email us.

HR Proactive Inc.
has been helping businesses create
respectful workplaces since 1997.

We can help you today
to maintain a safe and
healthy workplace!

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